When asked what she loves about her job, Heather says it’s the support she’s able to give to her clients.

“My job is to treat all of my clients as though they were the only client I had. When you get to know them and you get to know their account, you know what their needs are. Because we’re aware of it, it’s easier to make our clients aware of it.”

Heather’s clients say they value her care and her responsiveness.

Faez sees payroll as a people-first job and loves to build relationships with clients.

“I speak two languages and I think that’s a very special opportunity to know people. You’ve never met them in person, but you consider them friends. We talk, laugh, and in the middle we do payroll. The payroll is part of our relationship.”

He believes seeing his clients as people first and foremost is the key to providing high-quality service built on a foundation of mutual trust.

“I know they work very hard, every day, to make their business successful—and I want to be one element of their success.”

For Suzanne, seeing her clients succeed is always top of mind.

She loves that her clients know their payroll is going to be done, and done with accuracy. “They don’t have to worry about it,” she says.

“We care,” Suzanne adds. “We really do.”

Terrence works closely with his fellow payroll experts to help support each other’s clients.

“I’m happy to be of assistance—and be there for everyone else’s clients as well. Somebody’s going to be like ‘Hey, Jessica’s not here.’ And I say, ‘I got you, no problem. Let me help you out.’ I like being helpful,” he says.

Because Heartland has a deep bench of specialized departments, his clients benefit from a wide range of expertise.

“Clients get so much from just one decision. They get personable people, the tax department, the general ledger/product support, the distribution team and the supervisors. The well-trained staff is what makes us the good specialists we are.”

For Alejandro, making sure he understands the big picture and the small details of his clients’ needs is key to providing thorough service.

“I talk to different clients every day. I like to make them feel comfortable in every way and situation.”

He feels the key to his personalized support is follow-through. “I always follow up and make sure everything has been taken care of. I don’t like to leave an issue unresolved. If I don’t have the answer, I always reach out to the correct person and come back with the answer.”