Cloud-based Point of Sale:
Heartland Restaurant vs. the Competition
Not all cloud-based POS systems are created equal.
To help make selecting the right solution a little easier, we put together a list of questions to ask potential providers, along with a look at how Heartland’s answers measure up to those of our top competitors.
What’s the term of this contract? And what are your cancellation fees like?
Competitor
You can get out of our contract, but you’ll have to pay an early termination fee that can set you back thousands of dollars.
There are no long-term contracts and our early termination fee is just $295. We do our best to keep you happy so you’ll stay with Heartland—not because you have to, but because you choose to.
“I’m switching my other restaurants, which are sort of working fine right now ... because I like Heartland so much.”
Rusty White
Co-owner, Wrong Iron
Rusty White
Co-owner, Wrong Iron
Can I use the software on devices I already own?
Competitor
Not all equipment is compatible with our software, so we strongly suggest or—in some cases—require you to buy equipment through us.
Yes. While you have the option to buy devices from Heartland, you can also use existing equipment or purchase your own.
Can I choose my payment processor?
Competitor
No. If you use our POS system, you’re required to use our payment processor.
Sure. We don’t force anyone to go with Heartland’s payment processor. That being said, we’re very confident in the quality of our processing, so we’ve found that many of our POS customers voluntarily choose to use it.
Do you offer any training?
Competitor
We provide free online training resources. In-person training is available for a fee.
We want to set up your employees for success, so we provide in-person installation, on-the-ground launch day support and plenty of employee training.
If I need help with the system after installation, who should I call? And will it cost extra?
Competitor
We suggest checking our website FAQ or contacting our customer service department. Please allow a few days for a response. We also offer on-site service for a fee.
Simply call us or your local servicing dealer. Our experts are local and they’re always there to help—over email, by phone or in person.
“Anytime I need Ryan he answers the phone. I don’t have to call the customer service line or anything like that.”
Nick Shultz
General Manager, Wrong Iron
Nick Shultz
General Manager, Wrong Iron
What happens to my system if the Internet is down?
Competitor
You may be able to perform a limited number of tasks. To get back to full functionality, we recommend troubleshooting with your Internet provider.
Heartland’s cloud-based POS system doesn’t shut down if the Internet is out, so you can continue doing business until your connection returns.
How do I incorporate additional features like loyalty programs, online ordering and delivery?
Competitor
Each of those features is available for an additional fee.
Loyalty programs, customer apps, online ordering and delivery are built-in features of Heartland Restaurant. In other words, they’re already included, so there’s no extra cost or hassle.
“[The loyalty program] was one of the biggest selling points that I liked right off the bat ... within the short period of time that we’ve been with [Heartland] and in just two locations, we have almost 1,800 people on our loyalty program.”
Nammour Nammour
Co-owner, St. Mary’s Seafood & More
Nammour Nammour
Co-owner, St. Mary’s Seafood & More
If you’re looking for flexibility, cost transparency and ongoing support, we think the choice is pretty clear. Connect with one of our experts to learn even more about what Heartland POS can do for your bar or restaurant.
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