Heartland resource center

Danny Meyer’s “enlightened hospitality” philosophy is considered by many to be the gold standard for running a restaurant, but can you apply his wisdom to retail customer service? Spoiler: You can. Let’s find out how.

Small, independently-owned retailers have one huge advantage over big box stores: unforgettable, individualized customer service. Two-day shipping from retail giants is nice. Product knowledge, personal touches and coveted perks? Even better. Here’s how to give the best customer experience for your retail store.

Struggling with how to manage inflation? Find out what other small businesses are doing to battle the rising costs of goods, supply chain issues and more. From clear communication to creative collaborations, you’ll learn how to make the most of your revenue while keeping customers happy.

For International Women’s Day, we’re celebrating women’s entrepreneurship by sharing the stories of six female entrepreneurs who have chased dreams, conquered failure and left a mark on their communities and customers’ lives. Whether you’re ready to start or grow your own business, these women will leave you inspired to set out on the trails they’ve blazed before you.

Whether you’re just starting or you’ve reached a certain level of success, you can always find inspiration among fellow entrepreneurs. We often ask our guests on The Entrepreneur’s Studio who inspires them — we’ve collected their answers to help you feel the spark.

So you’re considering offering a 401(k) plan at your small business … Check out our educational guide to everything you need to know about 401(k)s, including key changes for 2023.

What are the top five commerce and payments trends you can expect to hear about in 2023? Read our guide to find out + see how they could impact your small business.

Get a glimpse into a day in the lives of service providers using technology to deliver security and convenience to their customers while getting paid faster in the process.

Planning to start your own restaurant? Get the inside scoop on Chef Kevin Lee’s top five things to think about before you do.

As customers continue to adopt new payment methods for everything from pizza to patio furniture, it’s more important than ever to have flexible fintech that can keep up. Accept all the ways your customers want to pay with convenient, compliant solutions that help you boost sales, satisfy customers and save time.

If pandemic-era factors like supply chain disruptions and record inflation have taught retail merchant services anything, it’s to expect the unexpected. Still, there are some things retailers can do to meet the moment, win customers and boost sales. Here are our predictions for the top five retail trends of 2023.

Ever passed a retail pop-up shop and asked yourself: Are they successful? Should I try it? How would I even go about it? Wonder no more: Here’s everything you need to know about pop-ups and how to know if opening one is the right choice for your business.

There’s a lot that goes into choosing a payment processor. We’ve compiled a list of questions that can help you get the info you need to make an informed decision before signing a processing agreement.

Worried you’ll lose customers after raising your restaurant’s prices? Discover five tips from Danny Meyer on how to improve the customer experience and keep guests coming back for seconds no matter the price tag.

Between supply chain disruptions, labor shortages and record inflation rates, many restaurants and retailers are faced with a difficult choice: adjust costs and risk alienating customers, or take on smaller profit margins?

Here’s how to combat global factors impacting businesses — right here at home.