Heartland resource center

Keeping customers happy is critical, no matter how you're serving them. However, positioning your business as the go-to establishment for takeout and delivery requires a different approach than on-site dining.

Whether you’re onboarding new hires or welcoming back past employees, training will be key to creating an in-store environment that makes not only customers feel safe, appreciated and understood, but also your staff!

If you’re not using sales data to uncover purchase habits and preferences, you’re missing a golden opportunity to personalize your interactions with customers. Best of all, this “voice” of the customer resides in data already at your fingertips.

Electronic funds transfer (EFT) payments are a payment method that allows for increased accessibility of funds with quick digital movement of money. Typically, EFT payments can clear quickly (often within a few business days) and provide greater payment options for customers.

While 2020 was a serious challenge for everyone, the year did include some good news and several well-defined wins. The Heartland Dealer Channel, which did not lose a single Dealer partner to the negative business impact of the pandemic, noted two distinct Dealer types who were able to not only survive but thrive amidst the obstacles of 2020.

Winning the hearts of customers [usually] takes more than a single experience, and rather a cocktail of shared values, personalization and multiple positive interactions.

Is it the most obvious pairing? Maybe not, though ask anyone a decade ago if they’d put pumpkin-flavored spices in their coffee and they’d think you were nuts. Yet unlike these millennial food trends we’ve all grown sick of, Springboard Retail and Heartland POS is a duo that will only get better with age.

It's closing time and you’ve taken your last credit card payment for the day. Wouldn’t it be great to have that money in your checking account right now rather than waiting up to 3 days for your bank to fund your account? With Instant Deposit, it's possible!

Heartland Payroll, a top payroll provider with a fully customizable web-based workforce management solution, has been recognized as a Leader in G2's Winter 2021 Grid® Reports for Payroll Software and Small-Business Payroll Software.

The current national discussion about minimum wage in the U.S. could affect your business. Here are some important things to consider.

Lance Haffner, Heartland’s President of Payroll Solutions, has 20 years of experience in human resources, business management and leadership. In this blog, Lance shares a down-to-earth perspective on why your business, even if small, should have a policy manual and how to make one as painlessly as possible.

While many factors contribute to today’s rapid technology acceleration in the POS industry, consumers are the number one driving force for change. No matter what occurs on a global or local level, it is consumers’ actions that have the final say. As such, the most informed technology decisions are tailored to meet their values and needs. Develop a flexible POS strategy guided by a clear understanding of your consumers.

Though it’s likely to be a number of months before the world returns to what we once knew as “normal,” a shift in the direction of normalcy is on the horizon. What does that mean for retail in the new year, and will any of 2020’s themes carry over?

Zach Payne is a three-time entrepreneurial success. He’s now the Senior Vice President of Product and Marketing at Heartland, managing a $1.6 billion portfolio. In this blog, Zach shares his experiences and wisdom about the five qualities successful entrepreneurs all share.

Hiring teams are facing challenges across multiple fronts with wage inflation, degree inflation, and skill gaps that creating major talent droughts in some industries. The HR mindset can help your company tackle these challenges.